WebAfrica-Pathetic non responsive service !

Two days trying to get assistance with faulty fibre installation. No proper response till date. They don`t answer phones or do call backs, and the WhatsApp application platform is not functional at all. Payment was made for a service that is not provided. This is the worst service ever received from any company dealt with. In fact, it's unbelievable considering the financial constraints being experienced in current Covid-19 times. Web Africa simply just ignore any communication channels. How is this company even still active if they treat clients in this manner? Definitely going to investigate the Consumer Act as legal platform, and engage legal entity for steps towards loss off income due to the poor product.