Webafrica: Pathetic Customer Service

Webafrica's 'customer support' is beyond pathetic. They only have a single means to get through to them and that's through WhatsApp. They don't have an email or phone number through which you can contact them. The WhatsApp service DOES NOT WORK. This results in having to constantly chase them to get a single response and small issues will be dragged out over weeks to resolve. In addition to the above, I have experienced the highest number of issues with Webafrica compared to any other ISP. Every time we run into a technical issue, it's die to the fault of Webafrica and not Vumatel.

I have written my response here in the hopes that someone from Webafrica will actually contact me. I am sitting without an internet connect for which I am paying and there's literally nothing I can do about it. The worst part is that this is not the first time it's happened.

My advice to anyone looking to sign up with a new ISP - STAY FAR AWAY FROM WEBAFRICA. Even if their prices are lower than other ISPs, the frustration ylunhave to experience with their 'customer support' is not worth it.