Webafrica - pathetic customer service

Pathetic customer service. They disconnected my service as someone on their side did not activate my debit order to go off today (1 May 2024). When I enquired about this, they send me a link to pay. I refused as I have a debit order. I asked them to explain why my debit order would go off on 2nd of other months, yet my service was not disconnected then. They "blamed" the public holiday, however 1 January is also a public holiday and my service was also not disconnected. The customer agent then stopped responding to my chats and when I pushed, I was told there is nothing they can do, I must wait until debit order goes off. They confirmed it will go off today, but do not want to connect my service until such time. I bet I will be charged a re-connection fee. Yes, that's how *********** they are. I've send chat to another customer agent nearly 2 hours ago, with no response at all.