WebAfrica: pathetic and highly irritating support system

A customer can only contact them via WhatsApp. Three times it took me more than 12 hours before somebody with humanoid characteristics responds. While one is trying to solve a problem, they transfer one to another department, and back to the bot so one cannot stop this transfer, and then one waits 12 hours again, just to be transferred back to the previous dept., and so the cycle continues. No phone, no e-mail from customer to WebAfrica.