Webafrica pathetic agents

I contacted Webafrica on Friday 5th September to cancel my service and get a projected termination date as I received a better deal from RSAWeb. I first chatted with an agent Nozithelo N. Shortly thereafter I was contacted by a retentions agent Aaqilah F on the chat that then made a counter offer. About five minutes after termination of our chat the internet service went down. I have since Friday spoken to 4 additional agents Thokozile M, Jabulani R, Nozibele X, and Baliwe M and have been advised first that the line was suspended and then that a reconnection fee of R545 must be paid. This service was active until I spoke to the retention agent. The income my wife and I lost as result of bring unable to work since Friday cannot be made back. The agents have been ofno assistance at all and disconnects chats at will. This is absolutely pathetic customer service. To date my service has still not been restored.