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Barend W
1 reviews | Active since Feb 2016
10 Jun 2026, 15:40
WebAfrica - PATHETIC
So I made Payment Arrangement for the 25th June 2026 to pay the Outstanding Balance as I am not in arrears for so long, only the June 2026 Premium. Spoke to 2 different Consultants and they confirmed it was put in place. Now then disconnected my Services. I have a Mental Illness and must communicate online with my Medical Team that is in Cape Town
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
10 Jun 2026, 16:09Hi Barend ,
We understand how difficult it must be to have your service disconnected despite putting a payment arrangement in place, especially when you were assured it would be honoured. Situations like this can be very stressful and confusing, particularly when you’re expecting your service to remain active That’s not the level of clarity and follow‑through you should be experiencing after confirming an arrangement with our team.
To get this properly addressed, we’ve arranged for the Finance Team to urgently review your account, including the payment arrangement that was agreed upon. They will reach out to you directly to clarify what happened and ensure your account is brought back in line with the arrangement made.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist further.
We will continue to follow up internally to ensure your account is corrected and your service is restored.
Warm regards,
Webafrica Crew
We understand how difficult it must be to have your service disconnected despite putting a payment arrangement in place, especially when you were assured it would be honoured. Situations like this can be very stressful and confusing, particularly when you’re expecting your service to remain active That’s not the level of clarity and follow‑through you should be experiencing after confirming an arrangement with our team.
To get this properly addressed, we’ve arranged for the Finance Team to urgently review your account, including the payment arrangement that was agreed upon. They will reach out to you directly to clarify what happened and ensure your account is brought back in line with the arrangement made.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist further.
We will continue to follow up internally to ensure your account is corrected and your service is restored.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 16:09
Official
Hi Barend ,
We understand how difficult it must be to have your service disconnected despite putting a payment arrangement in place, especially when you were assured it would be honoured. Situations like this can be very stressful and confusing, particularly when you’re expecting your service to remain active That’s not the level of clarity and follow‑through you should be experiencing after confirming an arrangement with our team.
To get this properly addressed, we’ve arranged for the Finance Team to urgently review your account, including the payment arrangement that was agreed upon. They will reach out to you directly to clarify what happened and ensure your account is brought back in line with the arrangement made.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist further.
We will continue to follow up internally to ensure your account is corrected and your service is restored.
Warm regards,
Webafrica Crew
We understand how difficult it must be to have your service disconnected despite putting a payment arrangement in place, especially when you were assured it would be honoured. Situations like this can be very stressful and confusing, particularly when you’re expecting your service to remain active That’s not the level of clarity and follow‑through you should be experiencing after confirming an arrangement with our team.
To get this properly addressed, we’ve arranged for the Finance Team to urgently review your account, including the payment arrangement that was agreed upon. They will reach out to you directly to clarify what happened and ensure your account is brought back in line with the arrangement made.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist further.
We will continue to follow up internally to ensure your account is corrected and your service is restored.
Warm regards,
Webafrica Crew
BW
Barend W's updateReviewer Update
10 Jun 2026, 16:32Thank you so much. When will this be done? Still no Internet Access
BW
Barend W's update10 Jun 2026, 16:32
Reviewer Update
Thank you so much. When will this be done? Still no Internet Access
Webafrica's replyOfficial
10 Jun 2026, 16:51Hi Barend ,
Please be assured that the matter remains with our Finance Team and has been prioritised. They will review your account and each out to you directly to address this and work towards getting your service restored in line with what is agreed.
We will continue pushing this internally to ensure your account is corrected and your service is restored as soon as possible.
Warm regards,
Webafrica Crew
Please be assured that the matter remains with our Finance Team and has been prioritised. They will review your account and each out to you directly to address this and work towards getting your service restored in line with what is agreed.
We will continue pushing this internally to ensure your account is corrected and your service is restored as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 16:51
Official
Hi Barend ,
Please be assured that the matter remains with our Finance Team and has been prioritised. They will review your account and each out to you directly to address this and work towards getting your service restored in line with what is agreed.
We will continue pushing this internally to ensure your account is corrected and your service is restored as soon as possible.
Warm regards,
Webafrica Crew
Please be assured that the matter remains with our Finance Team and has been prioritised. They will review your account and each out to you directly to address this and work towards getting your service restored in line with what is agreed.
We will continue pushing this internally to ensure your account is corrected and your service is restored as soon as possible.
Warm regards,
Webafrica Crew
BW
Barend W's updateReviewer Update
10 Jun 2026, 18:50Still waiting. No internet as yet. When will this be finalised? Only tomorrow
BW
Barend W's update10 Jun 2026, 18:50
Reviewer Update
Still waiting. No internet as yet. When will this be finalised? Only tomorrow
BW
Barend W's updateReviewer Update
10 Jun 2026, 18:50Still waiting. No internet as yet. When will this be finalised? Only tomorrow
BW
Barend W's update10 Jun 2026, 18:50
Reviewer Update
Still waiting. No internet as yet. When will this be finalised? Only tomorrow
Webafrica's replyOfficial
11 Jun 2026, 11:37Hi Barend,We hear your concern, especially as you’re still without internet and waiting for a clear timeline on when this will be resolved. We understand how disruptive this is and how important it is to get cer*****y on restoration.We can confirm that we are currently following up with the Finance Team again on your case. The matter is still in progress with them and remains prioritised for resolution.At this stage, we are actively pushing for feedback and confirmation on finalisation timelines so that your service can be restored as soon as possible. As soon as we receive an update from the team, you will be informed immediately.We appreciate your patience while this is being worked through.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 11:37
Official
Hi Barend,We hear your concern, especially as you’re still without internet and waiting for a clear timeline on when this will be resolved. We understand how disruptive this is and how important it is to get cer*****y on restoration.We can confirm that we are currently following up with the Finance Team again on your case. The matter is still in progress with them and remains prioritised for resolution.At this stage, we are actively pushing for feedback and confirmation on finalisation timelines so that your service can be restored as soon as possible. As soon as we receive an update from the team, you will be informed immediately.We appreciate your patience while this is being worked through.Warm regards,
Webafrica Crew
Webafrica Crew