Webafrica overpriced with terrible service.

if they ha negative stars for reviewing believe me Webafica would get a -5 Star review from me. for the last 3 months I have been complaining in vain to their supposed customer service agents that my line is not preforming like it should. a 50/50Mbps uncapped fiber line @ a cost of R 1059 p/m. they have not assisted in any way. I get transferred mid conversation to different agents. their useless WhatsApp that you have to use does not show the new agent any chat history, one would almost think that they either are not a Tech company or they simply don't want to help you. what has really been the kicker here is on 26 November 2024 I cancelled my service with them. their agent says he will have a credit passed for my last month being now December 2024. however the debit order runs. no worries I think ill just check with the billing department. I send copies of the chat where the credit is initiated by their agent to be told well I can get a credit with R 1059 showing as outstanding. I then explain to said agent that outstanding is what I am supposed to be credit by only to have them completely stop replying and just ignore me. Then yesterday they start up again I've been transferred to a new agent to be tortured by. So my advice if you are considering them you have been warned.