Webafrica or should i say a web of lies!!!!

Again one of those occasions where there should have been a zero star rating.

In early July after confrming on multiple occasion how the activation and billing of my prospective fibre order would work I continued to order fibre from Webafrica.

My situation os short were that i was busy moving between apartment and that i wanted the installation to be completed and the activation to be at the end of that month. This was confirmed with Webafrica and clearly stipulated on my order form.

Last week they installed my fibre and i was once again informed that my product will only be activated on MY request.

The day after installation i received an email saying that my fibre had been activated.

I phoned at least 10 times each time waiting for a period of longer that 15min for any assistance.

I then send 6 email requesting assistance which was simply removed from my dash board without any one attending to them.

Whith further investigation of my dashboard it came under my attention that my fibre was double charged and activated.

This morning i again phoned in the hope of getting a hold of someone that could assist me. I got through to the activation department only to be hung up on when trying to explain my situation.

Now i am left with no other option that to proseed with legal action since Webafrica refuses to assist me and continues to double charge for a service of which i have not received my rooter/modem.

Please stay away from Webafrica