1 reviews | Active since Oct 2013
WebAfrica Open Promises
After writing on Hello Peter I was contacted by WebAfrica to resolve the issue but unfortunately, it was empty promises, after they sent a technician to site with a laptop and a flat battery. The issue still exists. also, they billed me for the full amount of a 100mbs line when I only received 10mbs. When I cancelled they have the audacity to charge me a clawback fee for cancelling within the 1st year. Well if you provided the service they fine but you have not provided the service the contract states, also they do not want to send me the Object number so I can move to a different ISP
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica