Webafrica oops
Webafrica switched off my line , as a oops because of lack and controls and processes. There is no management oversight so who knows what else is being done on our accounts. If an issue does arise, the processes then applies to the client but not the staff. There are no managers so don't bother trying to escalate, you have three options with webafrica, wait , however long for the issue to correct it self. Correct it yourself, move to another ISP. I am not paying for this.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
02 Apr 2026, 08:36 Hi Daniel. We hear you, and that experience would leave anyone feeling frustrated and let down. Having your line switched off in error is not acceptable, and we understand the concern it raises around trust and control. We’d really like the chance to step in, take ownership of this, and turn things around for you. Please send us a private message with your registered email address so we can investigate urgently and work on getting this resolved as quickly as possible. We genuinely want to change your experience with us and restore your confidence.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 08:36
Official
Hi Daniel. We hear you, and that experience would leave anyone feeling frustrated and let down. Having your line switched off in error is not acceptable, and we understand the concern it raises around trust and control. We’d really like the chance to step in, take ownership of this, and turn things around for you. Please send us a private message with your registered email address so we can investigate urgently and work on getting this resolved as quickly as possible. We genuinely want to change your experience with us and restore your confidence.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
's updateReviewer Update
31 May 2026, 12:20Wow, how much worse can webafrica get. After having terminated my contract with them and them holding me to a 2 month wait to terminate my contract with them. On the last day of the month,l for which I have paid. The switch off my services. That is low , so low. What you have done is ***** from me , that makes you a bunch of *******.
's update31 May 2026, 12:20
Reviewer Update
Wow, how much worse can webafrica get. After having terminated my contract with them and them holding me to a 2 month wait to terminate my contract with them. On the last day of the month,l for which I have paid. The switch off my services. That is low , so low. What you have done is ***** from me , that makes you a bunch of *******.
Webafrica's replyOfficial
01 Jun 2026, 14:53Hi Daniel, We can understand how frustrating and disappointing this situation must be, especially after going through the termination process and expecting your service to remain active until the end of your paid period. Having your service switched off on the last day would understandably feel unfair and disruptive. Please DM us your account details (account number or registered email address, plus a contact number if possible). Once we have this information, we’ll investigate your cancellation timeline and service cutoff in detail and come back to you with a clear explanation and next steps. We will ensure this is properly checked and followed up. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Jun 2026, 14:53
Official
Hi Daniel, We can understand how frustrating and disappointing this situation must be, especially after going through the termination process and expecting your service to remain active until the end of your paid period. Having your service switched off on the last day would understandably feel unfair and disruptive. Please DM us your account details (account number or registered email address, plus a contact number if possible). Once we have this information, we’ll investigate your cancellation timeline and service cutoff in detail and come back to you with a clear explanation and next steps. We will ensure this is properly checked and followed up. Warm regards,
Webafrica Crew
Webafrica Crew