WEBAFRICA ONLINE SERVICE SHOCKING

My recent experience with WebAfrica has been nothing short of infuriating. Their online chat support is an absolute embarrassment and a complete waste of time. I spent over three hours (from 08:00 to 11:15) trying to resolve a problem that was caused entirely by WebAfrica’s own staff—and I still received no resolution.

I was passed from one *********** agent to another, each time having to wait up to 20 minutes between replies. Not only that, but I had to re-explain my issue multiple times, as if none of them had access to my previous chats or had the basic decency to read the notes.

What started as a simple change of address request turned into a disaster. Due to an error on their side—an incorrect date capture by the chat agent—my service was disconnected. Now, trying to get it reinstated has become a complete nightmare. The agents clearly lack the training or authority to solve problems, and the system they’re working on seems just as broken as the support they offer.

I’ve never encountered a service provider with such blatant disregard for their customers’ time and experience. WebAfrica has made it crystal clear that once they have your money, your time and frustration mean absolutely nothing to them.

Follow-Up Complaint – The Incompetence Continues (Now 4 Hours Later!)

As if spending over three hours this morning on WebAfrica’s useless online chat wasn’t enough, the poor service continues—and it’s now been FOUR HOURS with no resolution in sight.

After finally being connected to a second agent, I spent nearly TWO HOURS explaining my full issue in detail, providing all my personal and account information, and laying out exactly what went wrong (which, again, was a mistake on WebAfrica's side). Only after all that effort does the agent casually inform me that she’s not the right person to help—and transfers me without any explanation or apology.

Now I’m on to agent number three, and I’m being forced to repeat the entire story again from scratch. Does WebAfrica not have case notes? Internal communication? Basic training? It’s absolutely ridiculous and insulting to my time.

I’m honestly shocked at how disorganized and poorly managed this support process is. A simple error made by your team—an incorrect date entry—has caused my service to be disconnected, and instead of fixing it efficiently, I’ve been dragged through an *********** support loop that would be laughable if it weren’t so frustrating.

This is not customer service—it’s chaos.

Sort your systems out, WebAfrica. Your customers deserve far better.