Webafrica on permanent lockdown and no customer care!

I previously had a Cell C Fixed LTE service through Webafrica, which worked 100% until the service was discontinued. When Cell C terminated the service, I chose the only other available option through Webafrica, which was a Telkom Fixed LTE service. This (lack of) service was activated since 28 March 2020 where I experienced constant downloads of sub 0.3Mbps since. I don't know what is worse, Telkom's inability to solve their problem or Webafrica's no care attitude of fixed the problem with their service provider. Since the 28th I've been logging Webafrica tickets, corresponding on Twitter & Facebook and even engaged Telkom on Facebook and needless to say, I'm still stuck with a worthless service that is unusable at speeds downloads speeds of less than what I can get from a dial-up line.

On 14 April I gave Webafrica an ultimatum to resolve my problem on the same day or expect my cancellation. The fault is wasn't resolved and I instructed Webafrica to cancel my account on 16 April and again on 17 April asked for a confirmation of my cancellation instruction. On Friday, 17 April at 18H16 I get a mail saying that over the past week or so Webafrica noticed a more support calls for Telkom and that Telkom is investigating the matter. Laugable, but nothing new here.

I'm now waiting for my cancellation request to get affected, my refund given and debit order stopped for May.

The attitude and lack of service from Webafrica is pathetic, responding to my support tickets approximately once a week and every other day on Twitter and on Facebook. I don't have any escalation procedures for Webafrica and therefore have no other route than cancelling.

I don't expect a reply from Webafrica on this, and heaven forbid Telkom, but hopefully I can assist the next fool wanting to take on their services.