NA
Nahum A
1 reviews | Active since Mar 2023
31 Aug 2026, 09:49
Webafrica - Nzuzo
I’ve been chatting with an agent named Nzuzo for the past two hours, and unfortunately the experience has been extremely frustrating\. Every response takes approximately 20 minutes, and after spending all this time trying to resolve the issue, we still have no answer or solution\.
This is honestly a waste of my time and money, especially as a paying Webafrica customer\. I would appreciate it if this matter could be escalated to someone who can properly investigate and resolve the issue.
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Webafrica's replyOfficial
31 Aug 2026, 13:39Hi Nahum,
We understand how frustrating it must be to spend hours trying to get assistance, only to feel that the support experience is not meeting your expectations. Being unable to connect and then struggling to get timely assistance is certainly not the standard of service we aim to provide. From our understanding, you are experiencing a connectivity issue. Having reviewed the available information, we can confirm that the outage affecting your area has been resolved. However, we are currently seeing a down status on the line indicating a possible "Power Down" condition.If you have a UPS or backup power device connected to your equipment, please disconnect it and connect the Vumatel ONT directly to the main power supply. Once done, allow the devices a few minutes to power up and test the connection again.Should the connection remain down, please let us know what the PON and LOS lights on the ONT are doing (solid, flashing, or off). This will help us determine the best way forward and provide the appropriate assistance. Your feedback regarding your chat support experience and response times will also be shared with our Service Quality Team for internal review and improvement.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to spend hours trying to get assistance, only to feel that the support experience is not meeting your expectations. Being unable to connect and then struggling to get timely assistance is certainly not the standard of service we aim to provide. From our understanding, you are experiencing a connectivity issue. Having reviewed the available information, we can confirm that the outage affecting your area has been resolved. However, we are currently seeing a down status on the line indicating a possible "Power Down" condition.If you have a UPS or backup power device connected to your equipment, please disconnect it and connect the Vumatel ONT directly to the main power supply. Once done, allow the devices a few minutes to power up and test the connection again.Should the connection remain down, please let us know what the PON and LOS lights on the ONT are doing (solid, flashing, or off). This will help us determine the best way forward and provide the appropriate assistance. Your feedback regarding your chat support experience and response times will also be shared with our Service Quality Team for internal review and improvement.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 13:39
Official
Hi Nahum,
We understand how frustrating it must be to spend hours trying to get assistance, only to feel that the support experience is not meeting your expectations. Being unable to connect and then struggling to get timely assistance is certainly not the standard of service we aim to provide. From our understanding, you are experiencing a connectivity issue. Having reviewed the available information, we can confirm that the outage affecting your area has been resolved. However, we are currently seeing a down status on the line indicating a possible "Power Down" condition.If you have a UPS or backup power device connected to your equipment, please disconnect it and connect the Vumatel ONT directly to the main power supply. Once done, allow the devices a few minutes to power up and test the connection again.Should the connection remain down, please let us know what the PON and LOS lights on the ONT are doing (solid, flashing, or off). This will help us determine the best way forward and provide the appropriate assistance. Your feedback regarding your chat support experience and response times will also be shared with our Service Quality Team for internal review and improvement.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to spend hours trying to get assistance, only to feel that the support experience is not meeting your expectations. Being unable to connect and then struggling to get timely assistance is certainly not the standard of service we aim to provide. From our understanding, you are experiencing a connectivity issue. Having reviewed the available information, we can confirm that the outage affecting your area has been resolved. However, we are currently seeing a down status on the line indicating a possible "Power Down" condition.If you have a UPS or backup power device connected to your equipment, please disconnect it and connect the Vumatel ONT directly to the main power supply. Once done, allow the devices a few minutes to power up and test the connection again.Should the connection remain down, please let us know what the PON and LOS lights on the ONT are doing (solid, flashing, or off). This will help us determine the best way forward and provide the appropriate assistance. Your feedback regarding your chat support experience and response times will also be shared with our Service Quality Team for internal review and improvement.
Warm regards,
Webafrica Crew