WEBAFRICA - NOW SERVICE

I took out a contract with WEBAFRICA March/April 2020. I cancelled the contract due to the fact that there is poor to no reception in our area for Telkom services. I gave a months notice and was charged for that month. In the meantime I was debited for R1999.00 and the debit order has now gone back twice. I have written to WEBAFRICA with regards to this, but the only thing that happens is that one gets a ticket number and an excuse that they are very busy. No wonder they are busy, its all the unhappy customers wanting an answer from them. Well I am waiting to get an answer to my complaint ASAP. Thank you