Webafrica not willing to go the extra mile

I have paid the activation fee and I've been waiting for the service to be activated for two weeks. I have received the same feedback for the last two weeks, we are waiting for for octotel. When I ask what is the escalation process if octotel does not respond, no one knows what that process is, they just send another ticket to octotel. So if octotel does not respond for a year, they just send another ticket. At which point wil someone pick up the phone to call someone at octotel to actually assist or provide feedback. Then I must hear there's other clients. If webafrica is not able to handle the clients that wants their service I'm happy to cancel an find an ISP that is willing to do everything to get me me connected especially after two weeks of follow ups already. Also stop your people knocking on doors trying to onboard new clients because you can't handle it if those clients actually want to join.