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Sithembisiwe S
1 reviews | Active since Apr 2022
17 May 2024, 18:36
WebAfrica not helping after I moved from one house to another
The company have the worst customer service, they use WhatsApp support, you text this number and a robot respond you mention you need to speak to a person and it takes 24 hours for that person to respond and after waiting for 24 hours person text you she expect you to respond or else they close chat it's as if you have to stair at your phone for 24 hours for WebAfrica as if you don't have any other business to do,
I requested them to move my Fibre and activate it at another house cause I moved and they are failing tp help me we with this simple request right now I don't have Fibre
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Sithembisiwe S's updateReviewer Update
25 May 2024, 13:32WebAfrica did not respond but tried to help me via WhatsApp and calls but failed completely and dismal to solve connection problem I have I would speak two or three consultant in a day but the problem was not solved
Last consultant told me I need an old laptop for them to assist me, how ridiculous is this and also threatened me with a callout fee of they send a technician to cone and assist something theu could have done online but failed now they will charge me because of their failure,
She now making an excuse that she can't assist because I don't have an old laptops with a network cable fault this got me very angry, for two weeks theu failed to assist and no laptop issue was brought up, now the excuse is she can't assist because I don't have an old laptop, does being a Webafrica client require a client to have an old laptop? And if you don't have one there is nothing that can be done this is all nonsense
Im looking for another service provider becagse6i have paid for May but I have only used the service for half a month, now I have to buy data everyday when I already got unlimited data
Last consultant told me I need an old laptop for them to assist me, how ridiculous is this and also threatened me with a callout fee of they send a technician to cone and assist something theu could have done online but failed now they will charge me because of their failure,
She now making an excuse that she can't assist because I don't have an old laptops with a network cable fault this got me very angry, for two weeks theu failed to assist and no laptop issue was brought up, now the excuse is she can't assist because I don't have an old laptop, does being a Webafrica client require a client to have an old laptop? And if you don't have one there is nothing that can be done this is all nonsense
Im looking for another service provider becagse6i have paid for May but I have only used the service for half a month, now I have to buy data everyday when I already got unlimited data
SS
Sithembisiwe S's update25 May 2024, 13:32
Reviewer Update
WebAfrica did not respond but tried to help me via WhatsApp and calls but failed completely and dismal to solve connection problem I have I would speak two or three consultant in a day but the problem was not solved
Last consultant told me I need an old laptop for them to assist me, how ridiculous is this and also threatened me with a callout fee of they send a technician to cone and assist something theu could have done online but failed now they will charge me because of their failure,
She now making an excuse that she can't assist because I don't have an old laptops with a network cable fault this got me very angry, for two weeks theu failed to assist and no laptop issue was brought up, now the excuse is she can't assist because I don't have an old laptop, does being a Webafrica client require a client to have an old laptop? And if you don't have one there is nothing that can be done this is all nonsense
Im looking for another service provider becagse6i have paid for May but I have only used the service for half a month, now I have to buy data everyday when I already got unlimited data
Last consultant told me I need an old laptop for them to assist me, how ridiculous is this and also threatened me with a callout fee of they send a technician to cone and assist something theu could have done online but failed now they will charge me because of their failure,
She now making an excuse that she can't assist because I don't have an old laptops with a network cable fault this got me very angry, for two weeks theu failed to assist and no laptop issue was brought up, now the excuse is she can't assist because I don't have an old laptop, does being a Webafrica client require a client to have an old laptop? And if you don't have one there is nothing that can be done this is all nonsense
Im looking for another service provider becagse6i have paid for May but I have only used the service for half a month, now I have to buy data everyday when I already got unlimited data