Webafrica not customer centric!

I have had a Uncapped Fibre contract with Webafrica effective 01.02.2022. At the end February I was smacked with a bill for February and March. Upon asking why I am paying for a service I have no usage of as yet, the *********** WhatsApp Agents could not answer me, but instead ended the chat.

I took multiple screenshots as proof of these conversations.

I'm now in contact with Fezeka who too cannot explain their billing reasoning. The billing address does not work and neither does their contact numbers.

How Netflix rated them as the Top Service Provider is besides me.

The experience has been nothing but unpleasant from the get go.