Webafrica not closing
<p>I have closed my account with Webafrica, but they keep adding new services. Communication is dismal and utterly inefficient. They don't appear to care and have become a nuissance, despite the fact that we have had a good client-ISP relationship for about 8 years. Without prompting, however, they seem to have no intention of closing my account.</p> <p> </p>
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
I have received too many ticket numbers already. Your anonymous approach to business is virtual and ineffective.
You have my client number, contact details; use these. Someone from your office calls me at inopportune times, only to set an appropriate time for a call that is then never made. You don't bother to take an interest and we're headed for legal action and all attendant publicity. It is an offensive end to an otherwise fair relationship. Johan Delannoie
I have received too many ticket numbers already. Your anonymous approach to business is virtual and ineffective.
You have my client number, contact details; use these. Someone from your office calls me at inopportune times, only to set an appropriate time for a call that is then never made. You don't bother to take an interest and we're headed for legal action and all attendant publicity. It is an offensive end to an otherwise fair relationship. Johan Delannoie
There is no response without Hellopeter. After Webafrica confirmed that "... all the services on your account have been cancelled", I raised the last issue, namely that "That leaves the matter of the billing for July, charged in advance on 01-06-2017. Since all charges were credited for July, I must receive a refund of R 882.00 for July."
To that, I received a ticket number: Ticket ID: ***; Subject: RE: Month 3: Your Fibre Pre-Order Update; Status: Open.
This has nothing to do with the refund and is also contrary to their statement that all services on my account have been closed. It is typical of their behaviour: complete denial of the issues at hand and faceless, ongoing harassment. No one at their company has the courtesy to deal with their customers, or else they don't have the capacity to perform at a level commensurate with their business status.
To be avoided.
Johan Delannoie
There is no response without Hellopeter. After Webafrica confirmed that "... all the services on your account have been cancelled", I raised the last issue, namely that "That leaves the matter of the billing for July, charged in advance on 01-06-2017. Since all charges were credited for July, I must receive a refund of R 882.00 for July."
To that, I received a ticket number: Ticket ID: ***; Subject: RE: Month 3: Your Fibre Pre-Order Update; Status: Open.
This has nothing to do with the refund and is also contrary to their statement that all services on my account have been closed. It is typical of their behaviour: complete denial of the issues at hand and faceless, ongoing harassment. No one at their company has the courtesy to deal with their customers, or else they don't have the capacity to perform at a level commensurate with their business status.
To be avoided.
Johan Delannoie