Webafrica not allocating payment -delaying fibre

My complaint:

1. New client with WebAfrica (slowly starting to regret it). 2. Only communicates via whatsappweb. Any human interaction makes as if it was clients fault. 3. Ordered Vumatel via WebAfrica on Monday. Had option to pay R249 immediately via 'pay now' option as to not to wait to order installation. 4. For contacted for installation and confirmed date of installation for 5 Jan @ 10am on the 21st.

Now today, the 22nd, I receive notification from WebAfrica that I dis not pay the R249 and that installation is on hold.

I used the 'pay now' option on my app/website that would be immediate, instead of debiting my accou t which would delay the order. I WORK FROM HOME!!!!!!!!!!!! Thus this is urgent.

I speak to 'Jameson' on WhatsApp web, as heaven forbid WebAfrica makes an agent available to talk via phone directly.

He does not care. Does not go the extra mile. Tells me it has to reflect in 5 working days, which means WebAfrica will debit me again.

What is happening with the service levels in SA?????

I am appalled by this process when indeed I did everything possible to speed it up.

Thank you for everything WebAfrica. Truly. Thank you.