Webafrica not accessable, no response, no repairs

A broken fibre cable to the consultation rooms of dr A Gous is still not repaired by Webafrica after 5 days. 1 The fibre cable from the last pole to the house was broken by a fallen tree branch Friday afternoon 17 Oct. 2 The Webafrica WhatsApp livechat service did not respond in 13 efforts over 5 days (I have screenshots as evidence). Neither did the Webafrica App respond, only sending 11 SMS OTPs. 3 In frustration I called Webafrica sales department (the only telephone manned by live agents) and was promised 5 times that it will be escalated and I will be called back. No calls. 4 I was given a wrong unattended email address and the an attended address. I rep**** twice with no reaction 5 On Wednesday 22 Oct the livechat suddenly did respond. I received a ticket for repairs by Vumatel. But only 48 hours turnaround time, in spite of consultation rooms of a health practitioner being involved. 5 That means Webafrica would have taken 7 days to repair a simple broken fibre cable and restore internet. Dr Henk Gous, Florida Hills ***