LV
Luce V
1 reviews | Active since May 2018
18 Nov 2018, 18:35
Webafrica - nonexistent tech support....
Fibre has been down since 14:00 yesterday. It takes their tech support service 25min to answer a call. They blame it on Vumatel. Vumatel checked the line no issues on their side.
Problem lies solely with Webafrica. They are a terrible ISP service and no support or communication when their are issues.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
19 Nov 2018, 07:22Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Webafrica's reply19 Nov 2018, 07:22
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
LV
Luce V's updateReviewer Update
19 Nov 2018, 18:24Your service sucks! It takes your tech support 25minutes minimum to answer. And when they finally answer they are useless. The problem persists when I got home from work! Why only have technical guys on weekends to fix your ***** ups! You suck!
LV
Luce V's update19 Nov 2018, 18:24
Reviewer Update
Your service sucks! It takes your tech support 25minutes minimum to answer. And when they finally answer they are useless. The problem persists when I got home from work! Why only have technical guys on weekends to fix your ***** ups! You suck!