Webafrica - Non-stop issues and shocking service

Don't do it! Save yourself months of frustration!! For months (since October 2019) we have had issue after issue, I can't even tell you how much airtime and time we have spent on the phone with these people and that is not to mention back and forth emails. They make the sale and that's when the wheels come off. They cant do simple procedures, we have had nonstop billing issues, which they always promise to credit but it never happens before the debit order date - they want to charge us an extra R2000 this month - they promised last week this would be credited, it has not been done, and I have been on hold with them again for over 20 minutes now (almost 30 now), still no answer..... having to waste my time and airtime on an issue they caused.... it never ends with this company, every month there is something, I am at my wits end and in complete shock that one company can not get simple things correct and just seems to get away with it time after time. And for some reason nothing gets recorded on the system (as one would think - in order to keep notes of customers issues so that the next person dealing with this can see what is what), so every time you call, you have to explain the situation to someone new....who then promises you new things, which then doesn't get done, it's a vicious cycle!!!! Your tickets that get logged after a call are always closed before a resolution and then removed so you have no record. It is a mess!