Webafrica non-existing customer service

Cancelled my service after being with them too long as they failed to replace a very old router after 5 interactions that never resolved the issue. Today waiting some 4hrs, with no result, to ask them to clear the line so my new provider can connect me. They send you from here to there, spoke to several people and still got nowhere. Pathetic service and only 1 way to contact them. Stay away, seems like a sinking ship....