Webafrica - Non existent support

Dearica support really went backwards over the last 10 years The only way to get support from them is by whatsapp - and the response time is horrible I give a 1 star for their support , simply because one cannot give less.

On 13 Nov 2021 my fiber service just dropped , I tried to call and was only referred - the voice message indicates that waiting time on a phone call is more than 30 minutes , and whatsapp response is 5 min on average. I logged the call (with "robot" response - and 5 hours later I was eventually connected to a real person, who could only tell me the lines in the area was off (this info was not available on Webafrica system) The line was fixed late afternoon/evening, but I did not get any feedback from Webafrica On 15/11/2021 I logged a call again - with the financial team as there is indication on their website (not that I could find) to log any complaint, cancel service , or talk to any manager. This time the response was "Lightning fast" compared to the first - I got to talk to a human after just two hours . The will not allow me to cancel my service unless I pay them R1725 for installation. (which I still do not know what it actually is for)

I asked for an email where I can complain about the service and was given ***. I did send an email and after 24 hours did not even get any acknowledgment that somebody has opened the email

I realize they would not be able to fix the physical problem . But if they communicated , at least I could make some other plans to be able to do my work