Webafrica - Non Existent Service

Webafrica's service seems to go from bad to worse. They brag on their answering service about their "supa long" waits as well as their "supa quick" whats app calls that will enable you to talk to an agent on the spot, well that is a lie or press 1 to leave a message and they will call you back. If there are "supa long waits" then employ more people, it is really not rocket science. You wait on average at least 30 minutes for the "supa quick" whats app message system and then you have to whats app your problem to them and that is not easy because most issues need an explanation. As for their press 1 for a call back, when you do that they go through all the options again and then just say good-bye, no asking what number they must call you back on, so I guess there will not be any call back. If you go onto their face book page you cannot post any messages there and I am not surprised because all you see there are complaints after complaints and more complaints, nothing good at all. Surely they must read these complaints???? They really need to totally overhaul their non existent customer service. The only thing that they are really good at is disconnecting you if you pay a minute late. I am really unhappy with their service and am seriously thinking of moving.