Webafrica “Non Existent Service and Support

I have been getting terrible connection. Called 7 times to speak to technical department stating 10 days ago. Waited between 12 and 36 minutes and NEVER got an answer.

Called Sales, they answered in 60 seconds. Explained my problem. Told me he would patch me through to Technical support but if they did not answer they would call me back within 24 hours. I have yet to speak to a technical support person

Same day I Emailed them, got an automated response to reassure me of a response within 48 hours. A week later no response so called Sales again who looked At my account briefly to say that I was still paying for both ADSL and FIBRE and that I should have not being paying for both.

Yesterday 5 days later I called again to complain.

We received an email to say. “ we are sorry to see you go. Your ADSL is disconnected “

2 hours later got another email to say. “ we are sorry to see you go. Your Fibre is disconnected “

All I wanted to do is correct the account and upgrade To 100meg line. No one has entered into communication with me.

This is probably the most frustrating example of non existent service I have ever encountered and I still desperately would like someone to call me