Webafrica non existent service

This is the most useless company around. I ordered my LTE router & connection & paid for it in full on the 2nd July 2020 & over a month later I still have not received the service or router. It is impossible to speak to a human & I have demanded a refund by email over one week ago & have the same run around I had trying to enquire on my service. They tell you that if you call support on WhatsApp that you will be able to speak to an agent immediately, this is not the case. They merely sent messages asking you to enter a number of a question, & none of the questions are pertinent. I have sent them another demand by email & over their website but only get a reply to say that they will normally reply within 48 hours. This is the case for a month, with no replies whatsoever.