Webafrica - Non-Existent Customer Service

I requested a cancellation of my internet service on 04/10/2023, which the agent confirmed in writing will be done. On 01/12/2023 I noticed I was still invoiced and again requested a cancellation of my internet service plus a refund for 12/2023. Again the agent confirmed in writing it will be done. On 01/02/2024 I noticed I still invoiced for a service that should have been cancelled. You can speak to a person when you want to sign up, but for everything else you have to work through Willie the Bot. Try and get hold of a person to sort out anything else than a new sign-up - IMPOSSIBLE.