Webafrica: non existant customer support

I cancelled my service in July and was notified I would still have to pay for 1 calender month-August 2021. Which was fine, I made my final payment and received an e-mail on 1 September 2021 confirming the service was cencelled.

I've sinced moved home and had a new product from them activated, end of September I was billed again for my old service which was cancelled by now. Their customer support is terrible and the support agent "Donald" was so unhelpful, he kept telling me "on my side is shows processing", although all the e-mails and cancellation confirmation was shared. I will be cancelling my existing service and would never recommend them to anyone else.