WebAfrica No Technical Support

I am extremely disappointed and frustrated with the service I have received from WebAfrica.

I recently requested a moving homes order, and what should have been a straightforward process has turned into a nightmare due to your poor communication.

From the start, NOTHING was explained to me. What are the steps? What are the costs? How long will it take? No one told me anything. I had to figure everything out myself.

I made the initial payments that were requested, but that was not the end. I kept being told about more and more payments I need to make towards reconnecting in my new home. Why am I only told about costs in pieces? Why is there no transparency? It feels like I am being milked for money just to get the service I already paid for.

The worst part is your technical support. It is just a useless chatbot. You wait for hours for a response, and when you finally get through to a human agent, there is not a single one willing to actually assist or take ownership of the problem. You get bounced around, ignored, and left without internet.

WebAfrica has no respect for its customers' time. Moving is already stressful . I am still not properly connected and I have no clear answers.