1 reviews | Active since Sept 2016
Webafrica NO SUPPORT
Webafrica support division is pathetic. I logged a query re my fibre line on 8 January 2019. To date they have not assisted in resolving the issue. I have sent diagnostic reports to them 3 times with the results, clearly showing packet loss but they just don't respond. Calling is of no use, I called last week to speak to a manager, I was told by the technician "the manager will call you shortly" - still no call and today is Monday, 21 January. The technician told me that my ticket was closed as the line was fixed but I should run another report to check and send it to him. I did as requested and sent the report, still no reply. Webafrica's service goes to the toilet after they have signed you up and the minute you need support they fail to assist with any technical issue. Time to find another service provider!
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica