WEBAFRICA - NO SERVICE or COMMUNICATIION

We are moving due to the house being sold. I have 4 months left on my contract with WebAfrica, I am aware that there will be an early cancellation fee, but I need it in writing to give to the new owners. THIS IS AN ABSOLUTELY impossible task as no one on their chat system know how to help me. I have been passed around to more departments that I can count.

All I am requesting is an email address to send communication to so that I have the answers in writing! But now one wants to give me anything.

It is the same senario when trying to lodge a bad/fibre lag, VIRTUALLY IMPOSSIBLE.

If you expect answers from a service consultant stay away from WebAfrica!