Webafrica — No service, no support

Absolutely shocking service. This company used to be my favourite ISP, but something bad has happened to it. I ordered an MTN LTE service, but nowhere does the company explain that this is actually an LTE-A service, for which only they can provide the necessary router. When my router stopped working, Webafrica refused to sell me a new one. They say I must order a completely new service to get a router, AND continue payIng for two months on my existing service, even though I can’t use it. If they have routers in stock, why won’t they help an existing customer? The company claims that you can use live chat on WhatsApp to speak to a customer agent, but days go by without being able to connect. Service requests logged online are never dealt with. AVOID THIS COMPANY. IT’S UTTERLY USELESS.