Webafrica: no service. No internet. No agents to even take your query. what a joke.

Customer service - terrible. Internet connection - non-existent. Customer service in trying to get internet connection up and running - nowhere!!!!! To give an example, today, after struggling for basically a week since receiving the router last week Friday with no internet connection, I have logged the call at 7:43 am on the whatsapp platform. I am yet to speak to an agent. Even the bot messages have dried up. But, on the flip side, I have already been charged in excess of R750 in fees for the "service" provided. Oh, by the way, there is some clickbait on their sign-up webpage that claims that the first month of sign up is charged at only R19. what a joke. I received the router on the 24th of Feb, was charged R4 for Feb in advance, and the on the 1st of March, a full service fee for March was charged and was debited. Take into account that at this point, I am yet to actually get a live internet connection as I have been logging calls DAILY... I am still waiting in anticipation to get a reply. Ho hum.