Webafrica - No Service at all

Item: Webafrica
Rating: 1
Author: Sean P

It is simply impossible to get hold of any department at Webafrica. I have tried multiple times to day (over 30 times) to get hold of either the reception or the billing department, each time being on hold for +10 mins only to eventually give up. The one time I did get hold of reception and I asked to be put through to a manager or supervisor, I was put on hold for 12 mins and then the call out. So frustrating. Reading the other reviews it is clear this is a massive issue that everyone is having with Webafrica and clearly they have done nothing about this. Cancelling contract as soon as I can. Advise everyone to stay away unless you like poor or non-existent service.

Helpful (0)

Replies (2)

Webafrica's replyOfficial

03 Apr 2018, 14:50

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Webafrica's reply03 Apr 2018, 14:50

Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Sean P's updateReviewer Update

03 Apr 2018, 15:21

Again, no human to communicate with. And again, I must wait. It would appear that Web Africa simply cannot accommodate its customers with staff to handle complaints.

Sean P's update03 Apr 2018, 15:21

Reviewer Update

Again, no human to communicate with. And again, I must wait. It would appear that Web Africa simply cannot accommodate its customers with staff to handle complaints.