SB
Stephan B
1 reviews | Active since Feb 2013
16 Nov 2018, 20:07
Webafrica no service!!!!
Webafrica
I am a loyal customer for the last few years. The whole day could I not get into the internet because the Fibre is out. When it is working i cannot even get to 2mps. ***?? I am paying for a service and cannot use it.
Even worse is that there is no 24hour call center. You must log a ticket. Thus I could not do work or anything as my Fibre is off. My ticket nr is 34736.
Can I please get money back for time I could not use your service????
Regards Stephan Bezuidenhout
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
19 Nov 2018, 07:23Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Webafrica's reply19 Nov 2018, 07:23
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
SB
Stephan B's updateReviewer Update
02 Dec 2023, 21:53So glad i left Webafrica. Their service went from bad to worse
SB
Stephan B's update02 Dec 2023, 21:53
Reviewer Update
So glad i left Webafrica. Their service went from bad to worse