Webafrica - NO SERVICE

I have been dealing with Webafrica since last year September. They apparently installed in our unit 9 June. No installation was done. Yesterday I sent another (of many) emails to try get assistance, as copied below. I have not heard from anyone. I have no installation and they keep taking money from my credit card.

Lynne Potgieter <> 15:01 (17 hours ago) to wahp, billing, Webafrica, Rick, Monique This is my final attempt in dealing with webafrica. I got your email from Hello Peter.

We have been trying to install fiber since September last year.

On the 9th of June, vumatel finally came to our unit in Craigtowne, 98 to be exact. They however could not install as they needed another team to come out to us. Webafrica (Lyle and Monique) contacted me to say the installation is complete. I advised them that it is impossible as they never installed on the 9th of June. They disagreed and sent the router. No surprise we had no cable or installation to plug this in to. Since the 9th of June we have had to contact webafrica EVERY SINGLE DAY. EVERY SINGLE DAY we have to tell a new or sometimes the same agent the same story. Whether by email or phone. We have dealt with Alzanea, Babalwa, Ishmael and apparently the manager Amanda - who reception has now told me is not a manager. In the meantime, webafrica has invoiced and charged my credit card three times! And every day we spend 30 min to an hour and a half on calls trying to get Vumatel to complete the installation. Our emails are unanaswered, our calls are ignored. The Ill call you back this afternoon excuse has now come to its end and so your agents just avoid us instead.

Vumatel finally agreed to come back to our unit this weekend. We dealt with the installer Eric, Eric told us they could not complete the installation. Another excuse, another team needed to come and we were promised that they would arrive by 16h30. So we waited and waited and of course no one arrived to complete this most frustrating installation. No one has called, no one has checked in, I cant get through to "Manager" Amanda and I have sent four emails requesting her to call me and now as with the staff before she too has decided to rather ignore us. GREAT customer relations.

I want a credit, you have charged us three times for something that was never done. This is ridiculous that we have to spend our time and resources in following up on a "service" that we obviously will just never get. It has almost been a year after all and still Vumatel cant seem to get it right and no matter which service provider we deal with all seem equally as bad. The amount of money spent on calls is ridiculous, the time wasted, I cant even explain the frustration.

Please let me know how to get my money back that was wrongfully charged to my credit card AND STOP TAKING MORE!

I expect a call today, but I will not hold my breath. **********

Lynne (Customer code: BAT94)

PS - sure you can check your system for all the emails sent.