Webafrica - No Service

I have app**** for fibre over a month ago, after three weeks of waiting for the installation to be booked, i unfortunately had to undergo the following pain and suffering with my business being negatively impacted as a result of this.

Call center response time for incoming calls, in excess of 40 minutes. Also no response on emails queries submitted, only an auto reply, nothing else. Outstanding issues logged get closed. Yet again, spent 110 minutes on the phone waiting to speak to a consultant, promise to get a supervisor to contact me in 24 hours, also escalating my queries, however still no response from them. Contacted SADV, they refer me back to Vumatel, they refer me back to the ISP.

If this is the trouble i need to deal with just to get a fibre connection, what will the service from the ISP be like after 12 months.

I want to cancel, but i can not, then i loose my place in the installation queue and need to wait again for who knows how long.

My advice, stay away from Webafrica, they don't deserve a cent from any customer as there is no customer service.