1 reviews | Active since May 2019
WebAfrica? NO! NO! NO! NO! NO!
WHAT HELL! Cancelled with this lot after disastrous connectivity service etc etc. They were supposed to collect the modem. Didn't because the man in the white car who arrived on the 15th of May refused to take it from my tenant because she wasn't the 'white man'. They then took R1875 for the modem which we most certainly don't want! Called, emailed, etc etc etc and had another little twit tell me that she can't speak to me (although the instruction had been given in writing by the 'white man' whose name the account is in) They cannot tell me when they will refund the R1875 (which had a bit of a nasty financial effect on my chemo treatment and which they had no right to debit from our savings account - ***** case reported to Nedbank). This company and it's 120 employees are a picture of everything you do not want to cross paths with.
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica