WEBAFRICA. NO idea what a service provider is.

Please STAY AWAY AS FAR as possible from this company. They have no concept of what customer service is and ***** from their clients. They work on a ticket system which no one checks. I have been lodging complaints since the 13th of July, send emails to Candice Warmback and had a live chat with Darryll on Wednesday the 7th of August 2019. He was going to give feedback the next day. Still waiting. I have cancelled the debit order with them, on 5 different emails and they still take the money from my account. Is this the kind of service we as paying customers have to accept from a "Service Provider"?