1 reviews | Active since Sept 2026
Webafrica no help at all
Hi guys just something im experiencing with webafrica I've paid for my wifi to be installed to weeks ago, a technician from vuma came within 3 days and installed a new router and line they then advice theres a problem with the box outside the building and another technician will come the next day then after 2 days the other technician came but they came to install what the previous technicians already did so they then advise they can't do anything they will send another technician for that job it's been over a week n still no contact from them everytime I ask my service provider what's happening they say they have to log a ticket which takes 24 to 48 hours that was done about 4 times I dono is any1 else having troubles with webafrica or is it just me
We can see how frustrating this installation journey has been, especially after you’ve already had technicians attend, only to be advised that further work was needed and then left waiting for the next update. Having to follow up repeatedly and receive the same 24–48-hour ticket turnaround would understandably leave you questioning when your service will actually be completed.We see that our teams managed to connect with you on chat yesterday, and we’ve raised your feedback directly with Vumatel regarding the outstanding installation work. A follow-up has also been logged with our teams, who will continue monitoring the matter and keep you informed as soon as we receive feedback from our Vumatel partners on the way forward.We appreciate your patience while we work through the outstanding installation steps.
Once your service is up and running, you’ll also be able to manage your Webafrica services conveniently through the Webafrica App.
Warm regards,
Webafrica Crew
We can see how frustrating this installation journey has been, especially after you’ve already had technicians attend, only to be advised that further work was needed and then left waiting for the next update. Having to follow up repeatedly and receive the same 24–48-hour ticket turnaround would understandably leave you questioning when your service will actually be completed.We see that our teams managed to connect with you on chat yesterday, and we’ve raised your feedback directly with Vumatel regarding the outstanding installation work. A follow-up has also been logged with our teams, who will continue monitoring the matter and keep you informed as soon as we receive feedback from our Vumatel partners on the way forward.We appreciate your patience while we work through the outstanding installation steps.
Once your service is up and running, you’ll also be able to manage your Webafrica services conveniently through the Webafrica App.
Warm regards,
Webafrica Crew