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Rene B

1 reviews | Active since Aug 2020

06 Aug 2020, 09:02

WEBAFRICA NO GOOD IN SERVICE AND RESOLVING PROBLEMS

Good Day, WebAfrica is definitely not the company to go with. No human to talk to you going trough WhatsApp and talk to a robot. Also they have switch off our internet because they forgot to run the Debit order so the fault is on their side and then you struggle to activate the Internet where we spend R800.00 on airtime and data and then the problem is still not resolved and then they suggested that we need to put an other order in. What the hell. We still waiting for someone to come back to us and we have logged more than 10 tickets to technical department. Why must customers go through this if it is their fault and now they also said they not going to debit our account but the next morning the debit went through???????? This is very bad service and also not good for their name.

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Rene B's update07 Aug 2020, 08:22
Reviewer Update
Still have not get helped. So unprofessional. You talking to a robot and then it takes hours for assistance and then they end chat. Their Billing department make a "mistake" you as the customer don't get correspondence that they forgot to run the debit order and then they just cancel your services and then to cover up for their "mistake" you have to put another order in and saying they will not debit you for this month but then the next day at 07:00 debit went through all of a sudden and now you have new order in line and now it taking 3 - 5 working days to connect you on your existing line that you already have with them? How the hell. And no one can come back to you with feedback. This is very bad service. We don't even get credited for the days we where off for their mistake.