WebAfrica no existing support

I have app**** to have my fibre service with Webafrica moved from my old house to my new house. I logged this in early November. Then last week I made contact again and they said the line has to be released by the previous service provider. I made contact with the previous owners the indicated that they have already canceled their service. I spend Wednesday, Thursday and Friday for a full 8 hours on their chat system. Sunday, I was told the service will be active. Nothing, I spent 4 hours waiting in their chat platform for support. This morning, I have been waing on line for someone ot assist. it has been since 7.55 this morning, still no assistance. I spend 2 hours on their call line, bing number one in the queu for an hour and then the call was cut. My question is simply when can i expect my fibre to be active. I have work to do and can not do it with out internet. I have always recomended WebAfrica, but after this, chatting to a platform and no results. I do not think I will be recommending them again.