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penny.elliott penny.elliott
1 reviews | Active since May 2017
01 Apr 2026, 13:23
WebAfrica - No Customer Service and No way to contact anyone with a problem
WebAfrica does not give the worst possible Customer Service, it gives NO CUSTOMER SERVICE at all. Over charged with no option of speaking to an agent. After holding on for three hours this morning on a whatsapp chat, I was disconnected as soon as I asked for assistance. If you are looking for an Internet Provider, I would not Suggest WebAfrica to my worst enemy!!!!
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Replies (1)
Webafrica's replyOfficial
01 Apr 2026, 13:29Hi Penny, we completely understand how frustrating and upsetting this experience must have been, being overcharged, unable to reach an agent, and then getting disconnected after waiting so long is not the level of service you should expect. It’s clear this has had a major impact on your trust in us.
We’d really like the opportunity to look into this properly and help get it resolved. Please send us a direct message with your account details so we can review the billing and support issues and assist you further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 13:29
Official
Hi Penny, we completely understand how frustrating and upsetting this experience must have been, being overcharged, unable to reach an agent, and then getting disconnected after waiting so long is not the level of service you should expect. It’s clear this has had a major impact on your trust in us.
We’d really like the opportunity to look into this properly and help get it resolved. Please send us a direct message with your account details so we can review the billing and support issues and assist you further.
Warm regards,
Webafrica Crew
Webafrica Crew