Webafrica no concern for their customers

Webafrica communication and customer service is pathetic. If you have a problem you cannot talk to anyone. You can only chat on their message platform. Feedback takes forever and the issues are not resolved. Even if you log a complaint online about the chat option you are told to make use of the stupid chat option. After 2 weeks of no WiFi I got an alternative and cancelled my subscription. Even though I already wee without service for 2 weeks they insisted on a full calender month notice which meant I paid for 2 months without any service. I requested compensation for the time I was without service and te request was ignored. Then they still had the audacity of charging me R1000 cancellation fee. I was a customer of Webafrica for many years but the last year their service deteriorated to this. I will never recommend or make use of their service again. This R1000 cancellation was the last straw.