Webafrica nightmare client service

Non existent client service Multiple issues from the beginning of the year. If any contact via email or Facebook after multiple request, the best answer will be "we will look into it" with no follow up or further communication. After absolute refusal in help with a problem with my router I finally got someone to set up a phonecall with a tech between 10 and 11 on tuesday. On Friday morning I let them know I'm cancelling my contract immediately as this is no way to handle client service related matters. Now the Debit order still goes off, I can't log into my online account, I still get absolutely no help from client support team and no one even tries to assist.