Webafrica never stops to disappoint

I am so grateful to see I am not the only one who suffered bad service from WebAfrica and their Fibre partner Vumatel. They might be competing for worst place. I cancelled my service in October already and requested a new installation at the address. When I enquired as to what was available at the new address, I was advised that Vumatel hardware is at the address. Obviously when we moved in (at the end of November) this was not the case. At the old address we had no internet connection but we were still charged for the month. The previous owner didn’t cancel the Fibre (Vumatel) and we were without wi-fi for a month! No one lifted a finger to help us, as many people have mentioned, the WhatsApps are totally useless. We had to go to the other Fibre provider (which unfortunately is not as good as Vumatel) but Vumatel was just as unwilling to assist. Same as many people have mentioned, we were also invoiced for the router which we returned to Nology in time. It’s such a shame that there’s so many complainants but no improvement in service. It’s actually nauseating to think how much money these service providers make but does nothing to improve customer experience.