1 reviews | Active since Jun 2014
WebAfrica: Network connectivity change
My internet connectivity somehow stopped working a few days ago. I initially left it, thinking it was a minor network issue for the LTE deal I had. I logged a query with Webafrica after a few days of no connectivity. I was informed yesterday that network settings had recently been changed and my area was no longer covered. THREE ISSUES : 1) WebAfrica did not have the decency to inform me that the service I paid for was no longer available. 2) Our was nonchalantly informed that it is out of their control. How do you sell a service and then blame your very own service providers? 3) I want to cancel and they now ask me to cancel a month in advance.
I must now pay for the remainder of April AND May for a service which I am being forced to cancel due to non-performance of the product/service I bought. How is that even ethical?
Bitterly disappointed as I was extremely happy with WebAfrica up to that point. Will never do business again with a company that is *********.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica