Webafrica needs to up its customer support

If anyone is thinking of signing up with webafrica, I would highly recommend that you don't! I have been a webafrica customer for 15 years and over this time I have had my ups and downs, but I am now absolutely fed up with the company. This system of not being able to communicate unless it is over whatsapp is ridiculous. I have spent over 4 1/2 hours this morning on whatsapp trying to be reconnected to my wi-fi. Apparently the router needs to be reconfigured. Kgopolo M, told me that I need to go out and find another device, either a laptop or computer, for him to sort out the issue. I explained numerous times that I don't have access to either device and can someone from technical support not phone me to talk me through the process? According to Kgopolo M, no. I phoned webafrica 5 times to try and speak to someone. 3 times I was disconnected and the other 2 times, I am still waiting for both technical support and the Manageress, Lurissa Coleman, to phone me back. I have requested transcripts of my telephone conversations, but apparently only Lurissa Coleman can authorise these. Ironic because you can't get to speak to Lurissa Coleman! The only department that you can actually get through to at webafrica is the sales department, and I cannot recommend enough that you don't sign up with webafrica. I pay R750 a month to be with this service provider and I am not able to get assistance when I need it??? Webafrica, Lurissa Coleman and Kgopolo M, you need to do better. Your support is shocking, shame on you!