JR
Jade R
1 reviews | Active since Mar 2014
10 Sept 2026, 12:38
Webafrica needs to change who they work with
Webafrica needs to change who they work with. Openserve and other companies who provide them with the service are not very helpful at all. I'm still waiting for a technician to come out and solve the issue and I've been without internet access since Monday. Its Thursday, a technician has yet to come.
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Webafrica's replyOfficial
10 Sept 2026, 12:49Hi Jade,
We understand how frustrating it must be to be without an internet connection for several days while waiting for the fault to be resolved. We can appreciate that you're looking for progress and clarity on what is happening with the service. We've reviewed the latest notes on the fault and can confirm that Openserve has advised just a few minutes ago that a technician is en route to investigate the issue. Should access to the premises be required as part of the investigation, the technician will contact you directly to make the necessary arrangements.We understand the impact this ongoing fault has had on your connectivity, and we appreciate your patience while the network provider works to restore the service. Should you require any further assistance, please continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,Webafrica Crew
We understand how frustrating it must be to be without an internet connection for several days while waiting for the fault to be resolved. We can appreciate that you're looking for progress and clarity on what is happening with the service. We've reviewed the latest notes on the fault and can confirm that Openserve has advised just a few minutes ago that a technician is en route to investigate the issue. Should access to the premises be required as part of the investigation, the technician will contact you directly to make the necessary arrangements.We understand the impact this ongoing fault has had on your connectivity, and we appreciate your patience while the network provider works to restore the service. Should you require any further assistance, please continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,Webafrica Crew
Webafrica's reply10 Sept 2026, 12:49
Official
Hi Jade,
We understand how frustrating it must be to be without an internet connection for several days while waiting for the fault to be resolved. We can appreciate that you're looking for progress and clarity on what is happening with the service. We've reviewed the latest notes on the fault and can confirm that Openserve has advised just a few minutes ago that a technician is en route to investigate the issue. Should access to the premises be required as part of the investigation, the technician will contact you directly to make the necessary arrangements.We understand the impact this ongoing fault has had on your connectivity, and we appreciate your patience while the network provider works to restore the service. Should you require any further assistance, please continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,Webafrica Crew
We understand how frustrating it must be to be without an internet connection for several days while waiting for the fault to be resolved. We can appreciate that you're looking for progress and clarity on what is happening with the service. We've reviewed the latest notes on the fault and can confirm that Openserve has advised just a few minutes ago that a technician is en route to investigate the issue. Should access to the premises be required as part of the investigation, the technician will contact you directly to make the necessary arrangements.We understand the impact this ongoing fault has had on your connectivity, and we appreciate your patience while the network provider works to restore the service. Should you require any further assistance, please continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,Webafrica Crew